Your Residence by YAMAR Studio

YAMAR SUPPORT

Help with your workspace.

Account access, authenticator recovery and system issues. For an apartment service request, contact your property team or use your resident workspace.

Contact YAMAR

+971 58 138 7278

Support requests can be submitted 24/7. This does not promise an immediate response or resolution time. A YAMAR support operator must acknowledge your request.

For an urgent system issue, call this number. For immediate physical danger, use local emergency services and your property emergency contact.

Call for urgent system helpOpen WhatsApp

WhatsApp opens an external service. You review and send the message there. Opening a draft is not a support ticket or proof of delivery.

Authenticator and password help

  1. To set up two-step sign-in, open Account security, enter your current password and add the displayed setup key to your own authenticator app. Confirm a fresh six-digit code.
  2. Save the one-time recovery codes privately in your password manager or another secure place. They are shown once. Never send your password, setup key, authenticator code or recovery codes to support.
  3. Lost your authenticator? At sign-in, use one unused recovery code in the authenticator/recovery field. If you have neither, contact YAMAR and your authorized company administrator for identity verification. Access is not restored from a WhatsApp message alone.
  4. Forgot your password? Contact your property or company administrator. Self-service reset email is not connected. A verified reset issues a temporary password and signs out existing sessions; it does not remove authenticator protection.

Management account security · Team account security · Resident account security

Prepare a support message

Include a short description and the time of the problem. Keep personal documents, resident details, payment-card data and credentials out of this message.